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I deleted my ms account that ties to my MS AZ-104 certification, not able to recover

yau yiu 20 Reputation points
2025-12-05T15:04:18.74+00:00

Hello all, I just realized there was no certification renewal request for my AZ-104 cert then I remembered my MS account that ties to my cert was deleted early this year! I can no longer see my cert or arrange a renewal anymore. Tried to add the old account (my old email address) but not allowed. Please hel

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  1. Ryan-N 8,555 Reputation points Microsoft External Staff Moderator
    2025-12-05T16:46:31.7066667+00:00

    Hi @yau yiu,

    Thank you for sharing. You can click here to go to the support page:

    User's image

    Or you can access the link I provided below:https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb

    If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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  1. Q&A Assist
    2025-12-05T15:04:26.7233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have deleted your Microsoft account that is tied to your AZ-104 certification, unfortunately, Microsoft cannot assist with the recovery of personal accounts or the restoration of the contents of a Learn profile associated with that account. To avoid losing access to your certifications and learning data in the future, it is recommended to add a personal Microsoft account to your Learn profile, which ensures that your data remains accessible regardless of employment or academic status.

    Since you cannot recover the deleted account, you may need to contact Microsoft Credentials Support for further assistance regarding your certification status and any potential options available to you.

    References:

    1 person found this answer helpful.
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  2. Ryan-N 8,555 Reputation points Microsoft External Staff Moderator
    2025-12-05T15:35:12.5233333+00:00

    Hi @yau yiu,

    Welcome to the Microsoft Q&A forum.

    Thank you for reaching out to us. I would like to provide you with the following information:

    I understand that you accidentally deleted your old account, which had the Microsoft AZ-104 certification. In this case, I recommend contacting Microsoft’s certification support team to get assistance with transferring the certification from your old account to your new one.

    To contact the certification support team, please visit the following link:

     https://v4.hkg1.meaqua.org/en-us/credentials/support/help

    I hope this information is helpful.

    If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

  3. yau yiu 20 Reputation points
    2025-12-05T16:38:50.8066667+00:00

    Thanks everyone, I had tried https://v4.hkg1.meaqua.org/en-us/credentials/support/help but there is no option for me to option for me to open a request for my situation. I cannot find any email that I can send to credentials support and I understand there is no phone contact either.

    I have to give me on doing my renewal! Thanks again for all your suggestions.

    cheers

  4. yau yiu 20 Reputation points
    2025-12-05T17:09:38.3733333+00:00

    @Ryan-N Thanks very much!!

    I'm not sure why I could not see the learning option when I was on the hub. But anyway, with your great help, I was able to submit a request. Will see how it goes

    thanks again

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