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Verification code not sending to my phone

Aaron C 0 Reputation points
2025-12-05T20:46:28.38+00:00

Hello, I am asking this question from an alternative account. I tried logging in to my Xbox account this morning, just to find out my account had been locked. I requested a verification code to my phone, but it didn't send. And now, whenever I try to resend the code, it never sends. Help would be greatly appreciated.

Microsoft Edge | Other | Windows 11
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  1. Carl-L 4,075 Reputation points Microsoft External Staff Moderator
    2025-12-06T06:31:37.58+00:00

    Hello Aaron C,

    Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

    I understand that you are having issue receiving the verification code to your phone. Before we proceed, may I know how your account got locked out, it is not accepting your password, or a message appear after you've logged in? IF possible, please send me a screenshot of what happened. Please remember to remove any personal data before posting.

    In the meantime, you can try to resend the code multiple time or change your phone network to see if it helps.

    I'm waiting for your reply so we can work on this together.

  2. Carl-L 4,075 Reputation points Microsoft External Staff Moderator
    2025-12-09T13:30:59.3033333+00:00

    Hello Aaron C,

    Thanks for getting back to us.

    Please understand that our forum is a public platform, and we will modify your reply to cover your email address in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

    As I checked, the message means that your account has been temporary locked due to a recent suspicious activity. This serves as an additional step to protect your account. Usually, to unlock your account, you will need to enter a code that will be sent to your registered phone number. However, in the case that you are unable to receive the code, there is an alternate way for you to get your account unblocked. You can go to this Account Reinstatement Form and fill it out. You should prepare an alternate email account that is currently working and as much information about your account as possible just in case. The result will usually arrive in 72 hours after the form was filled.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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