Where are my Exchange Contacts

If your Exchange contacts are not appearing in Outlook on your new laptop, it could be due to several reasons. Here are a few steps you can take to locate them:

1. Check for Multiple Contacts Folders: Sometimes, contacts may be stored in a different folder that has the same name. Ensure you are checking all folders named "Contacts" in Outlook.
2. Migration Issues: If you migrated your data from your old laptop, there might have been an issue during the transfer. Ensure that your Exchange account is correctly set up in Outlook on your new laptop.
3. Cached Exchange Mode: If you are using Cached Exchange Mode, make sure it is enabled. This mode allows Outlook to download a copy of your mailbox data, including contacts, which might help in retrieving them.
4. Accessing via Outlook on the Web: You can also check your contacts by logging into your Exchange account through Outlook on the web. This can help confirm whether your contacts are still stored in your Exchange account.
5. Contact Groups: If you are trying to create contact groups and cannot find them, note that Contact Groups aren't supported in Exchange ActiveSync (EAS) accounts.

If these steps do not resolve the issue, consider reaching out to your IT support for further assistance.

Hi @Dan Judge
Thank you for posting question to Microsoft Q&A Forum.

According to this issue, may I know if you are using personal Microsoft account (end at @outlook.com, @hotmail.com) or business Microsoft account (@domain.com) ?
Please try to access to Outlook on the web (https://outlook.office.com/people/) to see if you could see your contacts there.

It is possible that the contacts were saved locally on your computer. Please also have a look at your phone as well to see if you could find the contact there.

I am looking forward to your update.

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