Request for Refund and Cancellation of Unwanted Charges

Question

Request for Refund and Cancellation of Unwanted Charges

Henrik Ghazaryan 5

Subject: Request for Refund and Cancellation of Unwanted Charges

Hello,

Microsoft365 F

I noticed that Microsoft has been charging me every month, even though I have not used any Microsoft services for a long time. I already unsubscribed earlier, but I still keep getting charged.

Please cancel this subscription immediately and refund the charges that were taken from my account without my authorization.

Thank you,

[Moderator note: personal info removed]

Leonardo Webb 0 Reputation points

2025-12-11T00:54:07.95+00:00

I only bought or thought I bought a 1 time payment for only a Doller for pc game pass and turns out while I was not paying attention they were paying me 14 dollars each month from money that was already on my account and now they are not letting me get a refund even though I payed and have not used what I payed for once as I did not need it, want it or use it.
Trish Smith 0 Reputation points

2025-12-11T03:35:35.6533333+00:00

I have had $179 nz dollars removed from my account. It's from an old account I haven't used for years! After frustrating communication via Chat I'm told to find my outlook account i haven't used in years and can't find meanwhile Microsoft keeps my money, by the way they have done this before with no email communication. I have not used or been emailed any products when they have taken my money leaving me stressed and in debt to the max as the money was budgeted for household bills. This poor, disgusting form of communication Microsoft has is so very wrong on many levels! I'm escalating this to nz media it will be a quicker and faster way of getting a response! I've booked for a call back with no response. All I want is my money owing to me. I urge everyone else to do the same! This is the richest company on the planet with a disgraceful way of treating their customers.

2 answers

Your answer

Leonardo Webb 0 Reputation points

2025-12-11T00:54:07.95+00:00

I only bought or thought I bought a 1 time payment for only a Doller for pc game pass and turns out while I was not paying attention they were paying me 14 dollars each month from money that was already on my account and now they are not letting me get a refund even though I payed and have not used what I payed for once as I did not need it, want it or use it.
Trish Smith 0 Reputation points

2025-12-11T03:35:35.6533333+00:00

I have had $179 nz dollars removed from my account. It's from an old account I haven't used for years! After frustrating communication via Chat I'm told to find my outlook account i haven't used in years and can't find meanwhile Microsoft keeps my money, by the way they have done this before with no email communication. I have not used or been emailed any products when they have taken my money leaving me stressed and in debt to the max as the money was budgeted for household bills. This poor, disgusting form of communication Microsoft has is so very wrong on many levels! I'm escalating this to nz media it will be a quicker and faster way of getting a response! I've booked for a call back with no response. All I want is my money owing to me. I urge everyone else to do the same! This is the richest company on the planet with a disgraceful way of treating their customers.

Answer 1

To address your request for a refund and cancellation of unwanted charges for Microsoft 365, you will need to take the following steps:

Determine Your Billing Account Type: First, check what type of billing account you have (MCA or MOSA) as this will affect your cancellation options. You can find this information in the Microsoft 365 admin center.
Cancel Your Subscription: If you have not already done so, you can cancel your subscription through the Microsoft 365 admin center. Follow these steps:
- Go to the subscription details page.
- In the Subscription and payment settings section, select Cancel subscription.
- Choose whether to cancel immediately or before the next renewal date.
- Provide a reason for the cancellation and confirm.
Request a Refund: If you are eligible for a refund, it will depend on when you canceled your subscription. For MCA accounts, you can receive a prorated credit or refund if you cancel within seven days of the start or renewal of your subscription. For MOSA accounts, you may also receive a prorated credit or refund after cancellation.
Contact Support: If you continue to experience issues with unauthorized charges or if you need further assistance, it is advisable to contact Microsoft support directly for help with your account and to ensure the cancellation and refund process is completed.

Make sure to keep records of your cancellation and any communication with Microsoft regarding your request for a refund.

References:

Answer 2

Hello

Do you mean Microsoft 365 Family plan?

How did you unsubscribe it? Did you cancel it via https://account.live.com > subscriptions, click on manage and cancel there?

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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Request for Refund and Cancellation of Unwanted Charges

2 answers

Your answer