ptobleme in microsoft office

If PowerPoint is not working and you're receiving an error notification, you can try the following troubleshooting steps:

1. Check for Corrupted User Information: Sometimes, a user's specific information may be corrupted. You can test this by logging in as a new user or creating a new user account to see if the issue persists.
2. Perform a Clean Startup: This can help determine if background programs are interfering with PowerPoint. You can do this by using the System Configuration utility (msconfig.exe) to disable startup items and non-Microsoft services temporarily.
3. Repair Office: Go to Control Panel, find your version of Microsoft Office, right-click it, and select Change. It is recommended to choose the online repair option to fix any issues with the Office installation.
4. Try Opening in Safe Mode: If you can open PowerPoint in Safe Mode, it indicates that the problem may be related to other programs running in the background. You can enter Safe Mode by holding down the Ctrl key while starting PowerPoint.

If these steps do not resolve the issue, further investigation may be needed to identify the underlying cause.

References:

• PowerPoint stops responding (spinning wheel)
• How to troubleshoot a damaged presentation in PowerPoint
• "Microsoft program cannot be opened because of a problem" error when you start an Office program
• You receive an error message when you try to open an Office document
• Methods to try if you cannot open a presentation
• Workaround for error when opening an Office document
• Symptoms of issues when opening Office documents

Dear @KIM Asmae, 

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, I understand that you're experiencing a problem where PowerPoint fails to open and displays an error message indicating it cannot function properly.

I sincerely apologize for the inconvenience caused by this issue.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Can you share the exact error message you see when opening PowerPoint? If possible, could you please provide a screenshot or the full text of it so that I could have a visual reference and more information on it? This helps us identify whether it’s a file issue or an app issue.
• Does this happen with all presentations or just specific files?
• Where are the files stored: on your computer, OneDrive, SharePoint, or a network drive?
• Have you recently installed any new add‑ins or updates for Office or Windows?
• Is PowerPoint the only app affected, or do Word and Excel show that they're not working properly too?
• Are other people in the same organization with you experiencing similar issues?
• Are you working on a company device or a personal computer?
• Does restarting your computer when the issue started help with this situation?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

If you have extra questions about this answer, please click "Comment". 

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