Windows Update Error 0x 18884001969 – “The service is disabled” even though settings look correct

The error code 0x18884001969 indicating that "Windows Update cannot check for updates because the service is not running" can indeed be frustrating. Here are some possible causes and steps you can take to resolve the issue:

Possible Causes Beyond Service Being Disabled

1. Service Dependencies: Even if the Windows Update service is running, other dependent services might not be. Ensure that the following services are also running:
   • Background Intelligent Transfer Service (BITS)
   • Cryptographic Services
   • Windows Installer
2. Corrupted System Files: Corrupted system files can prevent Windows Update from functioning properly. Running the System File Checker (SFC) can help identify and repair these files. You can do this by running the command sfc /scannow in an elevated Command Prompt.
3. Group Policy Settings: Group Policy settings can sometimes interfere with Windows Update. Check if there are any policies applied that might disable Windows Update services. You can access Group Policy Editor by running gpedit.msc and navigating to Computer Configuration > Administrative Templates > Windows Components > Windows Update.
4. Registry Settings: Certain registry settings can also affect Windows Update. Check the following registry keys:
   • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate: Ensure that there are no entries that disable Windows Update.
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate: Check for any unusual configurations.

Steps to Fully Reset Windows Update Components

1. Stop Windows Update Services: Open an elevated Command Prompt and run the following commands:

      net stop wuauserv
      net stop cryptSvc
      net stop bits
      net stop msiserver
   

2. Delete the SoftwareDistribution Folder: This folder stores temporary files for Windows Update. Delete it by running:

      rd /s /q %windir%\SoftwareDistribution
   

3. Restart Windows Update Services: Run the following commands to restart the services:

      net start wuauserv
      net start cryptSvc
      net start bits
      net start msiserver
   

4. Run Windows Update Troubleshooter: After resetting the components, run the built-in Windows Update troubleshooter again to check for issues.

Suggestions for Deeper Diagnostics

• Event Viewer: Check the Event Viewer for any logs related to Windows Update that might provide more insight into the failure.
• Windows Update Log: You can also check the Windows Update log for detailed error messages that might help diagnose the issue.

If the issue persists after trying these steps, consider reaching out to Microsoft Support for further assistance.

References:

• Windows Update issues troubleshooting
• Common issues and solutions

Hi Zina Rendon,

Thank you for reaching out to Microsoft Q&A forum and sharing the details of the issue you’re experiencing with Windows Update. I understand how frustrating it can be when updates fail despite everything appearing correctly configured.

Below are two recommended steps that often resolve persistent update errors:

Step 1: Perform a Clean Boot

A clean boot starts Windows with a minimal set of drivers and startup programs, which helps identify if background services or applications are interfering with Windows Update.

1. Press Windows + R, type "msconfig", and press Enter.
2. In the System Configuration window, go to the Services tab.
3. Check Hide all Microsoft services, then click Disable all.
4. Go to the Startup tab and click Open Task Manager.
5. Disable all startup items, then close Task Manager.
6. Click OK in System Configuration and restart your computer.
7. After restart, try running Windows Update again.

*Note: To return to normal startup later, repeat the steps and re-enable all services and startup items.

*Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.  These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track. 

Step 2: Perform an In-Place Upgrade

If the issue persists after the clean boot, an in-place upgrade can repair system components without affecting your personal files or installed apps.

1. Download the Windows 10 installation media tool from Microsoft.
2. Run the tool and select Upgrade this PC now.
3. Follow the on-screen instructions. When prompted, choose Keep personal files and apps.
4. Complete the upgrade process and restart your computer.
5. After the upgrade, check Windows Update again.

Please let me know how it goes. In case you have additional questions or need further assistance, feel free to reach out. I'll be glad to help.

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