My outlook mail is out of storage but I deleted everything from onedrive and there is still a problem

Question

My outlook mail is out of storage but I deleted everything from onedrive and there is still a problem

H3l4 0

Outlook mail says I'm out of storage. When I go to manage storage it shows that one drive is taking up most of the space. I deleted everything on one drive and I am still getting a message that I am out of storage and that one drive is the problem.

2 answers

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Answer 1

John Jefferson Doyon 47,670 Independent Advisor

Hi, I'm John! I will help you with this.

After freeing space (or purchasing additional storage), it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and check again OneDrive after that.

Have you already waited at least 24 hours since clearing the space, or was this done very recently?

H3l4 0 Reputation points

2025-12-08T08:14:34.5066667+00:00

This was over a week ago. I contacted customer support for Outlook first and they didn't help and told me I have to contact Onedrive support. I couldn't find their contact because the site kept reffering me here.
John Jefferson Doyon 47,670 Reputation points Independent Advisor

2025-12-08T08:30:05.24+00:00
Thank you for letting me know.

Before suggesting to contact Microsoft support again. To help narrow down the issue:

Are you using the free 5GB storage, a paid Microsoft 365 subscription, or shared storage through a Microsoft Family plan?

Are you seeing any specific error messages when trying to send emails?

Can you please check if your Outlook (Attachments) storage is full?

If your mailbox is near or over the storage limit, new emails might not arrive in your inbox https://onedrive.live.com/managestorage in the same page, please check your OneDrive storage as it's linked to your Microsoft account and can sometimes affect email services if it's full
H3l4 0 Reputation points

2025-12-08T08:50:17.53+00:00

I'm using free 5BG storage.
I don't have any error messages when trying to send emails.
I also cleaned up attachments from large emails a week ago.
My OneDrive storage is not full, I deleted everything. It says that I have 0.2/5GB occupied.
John Jefferson Doyon 47,670 Reputation points Independent Advisor

2025-12-08T09:02:00.8033333+00:00

Thank you for letting me know.

Just to confirm, are you still able to send and receive emails, or does nothing happen when you try?

Also, where exactly are you seeing the “Out of Storage” message, is it in the Outlook app, or somewhere else?

When you have a moment, please also check your storage online at https://onedrive.live.com This can help us confirm whether the storage status is showing correctly across your account.
H3l4 0 Reputation points

2025-12-08T09:08:14.58+00:00

I can still send and receive emails but it says that in 9 days I won't be able anymore. I see the message in the browser and when I use the app I have a notification to manage my storage. I see the same notification on every online platform.

Answer 2

Bry Pckett 0

I have the same issue. I have deleted everything about a year ago but it still misreports that I am out of storage and cannot send or receive in 1 day. This has been going on for a year and I can't get it resolved.

I can receive junk mail (that is any test email i send goes to my junk folder) but I cannot send.

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But when I go to manage storage:

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Any help would be appreciated.

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My outlook mail is out of storage but I deleted everything from onedrive and there is still a problem

2 answers

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