Microsoft office pro plus 2021 this product cannot be activated because the product key is not valid

SYED HASEENA 0 Reputation points
2025-12-08T07:57:37.39+00:00

Hello There,

We recently purchased a Microsoft Office Professional Plus 2021 product key ([Moderator note: personal information removed]) online. However, when attempting to install and activate it on our Windows 11 system, we encountered the following error message:

“This product cannot be activated because the product key is not valid.”

Could you please advise on how to resolve this issue?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
{count} votes

2 answers

Sort by: Most helpful
  1. Stefan Blom 323.7K Reputation points MVP Volunteer Moderator
    2025-12-08T08:03:53.9933333+00:00

    Sorry to be the bearer of bad news, but the error message is likely correct. You have been provided with a product key which isn't valid. You should ask the seller for your money back.


  2. Stefan Blom 323.7K Reputation points MVP Volunteer Moderator
    2025-12-08T12:49:23.48+00:00

    So kindly let me know where can I find the solution about this issue.

    All you can do is contact the seller.

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.