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How do I cancel a purchase of my 360 account?

Ederich Viviers 20 Reputation points
2025-12-08T20:05:30.02+00:00

How do I ncancel my 360 account please? I write this extention because I have to write a minumun of characters.

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Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Q&A Assist
    2025-12-08T20:05:39.21+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To cancel a purchase related to your Microsoft 365 account, you will need to follow specific steps based on the type of billing account you have. Here’s a general guide on how to cancel your subscription:

    1. Go to the Microsoft 365 admin center. You can access it through the link provided in the Microsoft documentation.
    2. Depending on whether you are using the Simplified view or the Dashboard view, navigate to Subscriptions or go to Billing > Your products.
    3. Select the subscription you wish to cancel.
    4. In the subscription details page, look for the Billing settings section and select Cancel subscription.
    5. If you are within the grace period for cancellation, you will be prompted to select a reason for cancellation and provide optional feedback before confirming.
    6. If you are outside the grace period, you will need to turn off recurring billing instead of canceling the subscription directly.

    If you have any issues or need further assistance, consider contacting Microsoft support for help with your subscription cancellation.

    References:

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  1. Rez 12,905 Reputation points Independent Advisor
    2025-12-08T22:27:55.9366667+00:00

    Hi Ederich, I get why you’d want to sort this out quickly. Usually, the reason you can’t cancel right away is that purchases on a Microsoft 360 account are tied to your subscription settings, and once processed, they don’t automatically reverse. The first thing to check is whether the purchase is still pending in your Microsoft account under Services & Subscriptions. If it’s pending, you can cancel it there. If it’s already completed, you’ll need to request a refund through the Microsoft support page. Can you confirm if this was a subscription renewal or a one-time purchase?\

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