admin account hard merge mistakly from user account then how can we resolve it

If an admin account has been mistakenly hard merged from a user account, resolving this issue typically involves a cleanup process. Here are the steps you can take:

1. Identify the Merge: Confirm that the hard merge has indeed occurred and identify the accounts involved.
2. Cleanup Process: If the merge has failed or if you need to revert the changes, a cleanup process will be triggered automatically to revert everything back to its previous state. This is part of the merge process in Microsoft Purview.
3. Reassessment: After the cleanup, reassess the accounts to ensure that they are in the correct state and that no conflicts remain.
4. Manual Intervention: If the automatic cleanup does not resolve the issue, you may need to manually delete any conflicting resources or accounts that were part of the merge.
5. Consult Documentation: Refer to the official Microsoft documentation for specific steps related to your scenario, as the process may vary based on the exact nature of the accounts and the merge.

It's important to ensure that you have the necessary permissions and to follow best practices for conflict resolution during any future merges to avoid similar issues.

References:

• Merge and assessment summary
• Conflict resolution

Hello Admin HLIND

If an administrator account was mistakenly merged with a user account, the recommended resolution is to restore proper role separation by creating or reassigning a dedicated admin account. First, sign in with another global administrator account (if available) and verify role assignments in Azure Active Directory / Microsoft Entra ID. From there, you can remove elevated privileges from the user account and provision a new admin account with the correct role. If no other admin account exists, you may need to follow the tenant recovery process by contacting Microsoft Support to regain administrative access securely. This ensures compliance with best practices and prevents future issues with account management.

I hope this guidance helps, and if you find it useful, please hit “Accept Answer” 🙂

Harry.