Microsoft 365 copilot app not launching inside AVD session hosts

Hello Shalomon

It looks like you're having trouble getting the Microsoft 365 Copilot app to launch on your Azure Virtual Desktop (AVD) session hosts. Here’s a breakdown of things to consider and steps you can take to troubleshoot this issue:

1. WebSocket Connection: Make sure that your organization allows WebSocket connections to https:// .com. This is crucial for Copilot functionality.
2. Licensing and Access Issues: Verify that users are assigned a license that supports Microsoft 365 Copilot. You can do this by checking the relevant Microsoft documentation about managing access to Microsoft Copilot.
3. Compatibility with Shared Computer Activation (SCA): It's important to note that if your environment uses Shared Computer Activation for Microsoft 365 Apps, Copilot will not be available. This is known behavior, and you can check this community documentation for confirmation.
4. Reinstallation Process: If users are seeing the error message, try the following:
   • Ensure that the app is being installed from its original location.
   • Instead of just reinstalling, make sure to completely uninstall the app before reinstalling it.
5. Checking Policies: Ensure that Copilot isn’t being blocked by your organization’s policies. This can happen if your admin has set restrictions on using AI features within Microsoft 365 apps.
6. Network Requirements: Confirm that your users meet the necessary network requirements for Copilot as specified in the documentation.
7. Update Channels: Check which update channel your organization is using. Copilot requires either the Current Channel or the Monthly Enterprise Channel. If you're using the Semi-Annual Enterprise Channel, that could be an issue.
8. Troubleshooting Logs: Utilize Azure Log Analytics to find any connectivity or installation issues that may be occurring with the session host or application installation.

If the issue still persists could you please help us with this questions:

1. Can you confirm if your organization uses Shared Computer Activation with Microsoft 365 apps?
2. Are the users encountering the issue receiving the correct licenses for Microsoft 365 Copilot?
3. Have you checked if there are any organizational policies blocking AI features?
4. What troubleshooting steps, if any, have you already attempted beyond reinstalling the app?

Hope this helps you get closer to a resolution! You can always reach out here if you need more assistance!

References :

https://v4.hkg1.meaqua.org/en-us/copilot/microsoft-365/deploy-microsoft-365-copilot-app
https://v4.hkg1.meaqua.org/en-us/azure/copilot/manage-access
https://v4.hkg1.meaqua.org/en-us/troubleshoot/microsoft-365-apps/copilot/copilot-missing-disabled-not-work-correctly
https://v4.hkg1.meaqua.org/en-us/azure/copilot/capabilities
https://v4.hkg1.meaqua.org/en-us/copilot/microsoft-365/microsoft-365-copilot-licensing#microsoft-365-copilot-license

Thanks,
Manish Deshpande.

Hello @Manish Deshpande

We are using shared computer activation for office products in our AVD environment, Is there any document from Microsoft where it has mentioned explicitly about its limited capability with respect to M365 copilot app if users are using shared computer activation method.

By any chance, Is there any method where we can make this app available for users inside our AVD environment?