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Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
It sounds like you're experiencing issues with activating your Microsoft 365 subscription on your MacBook after purchasing it through the App Store. Here are some steps you can take to resolve this issue:
- Sign Out and Sign In Again: Open a Microsoft 365 app (like Word), go to your profile, sign out, and then sign back in using the same account you used to purchase the subscription.
- Check License Assignment: Ensure that your Microsoft account has the correct licenses assigned. If you're using a Work or School account, you may need to contact your administrator to verify this.
- Reset Activation State: You can try resetting the activation state for Microsoft 365 Apps. This can sometimes resolve activation issues.
- Uninstall and Reinstall: If the above steps do not work, consider uninstalling the Microsoft 365 apps and then reinstalling them. Make sure to install the correct version that matches your subscription.
- Contact Support: If you still cannot resolve the issue, contacting Microsoft support directly may be necessary for further assistance.
These steps should help you troubleshoot the activation issue you're facing with your Microsoft 365 subscription.
References:
- Microsoft 365 Apps activation error: "Your account doesn’t allow editing on a Mac"
- Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"
- Microsoft 365 Apps activation error: "That Microsoft account doesn't exist. Enter a different account or get a new one."
