Microsoft pe system32.sys Got deleted after dec 6

Hello Enormous, I am Ivy

Thank you for contacting us regarding the issue with your Dell system after the factory reset. The missing system32.sys file indicates that the recovery process did not complete successfully or system files were corrupted during the reset.

Recommended Steps to Resolve

Your Dell system is failing to boot because critical files (e.g., system32.sys) were lost during the reset. To restore functionality:

Step 1: Attempt Repair from Windows Recovery

1. Boot from a Windows installation DVD or USB.
2. At the first setup screen, press Shift + F10 to open Command Prompt.
3. Run:

      diskpart
      list vol
      exit
   

   Confirm the correct Windows drive letter.
4. Repair system files:

      DISM /Image:drive letter /Cleanup-Image /RestoreHealth /Source:path to install.wim /LimitAccess 
      sfc /scannow /offbootdir=drive letter\ /offwindir=drive letter\Windows 
   

Replace drive letter with your Windows drive letter.

Step 2: Create a Fresh WinPE USB

If repairs fail:

1. On a working PC, install Windows ADK (including WinPE add-on). (Link)
2. Open Deployment and Imaging Tools Environment (Admin).
3. Run:

      copype amd64 C:\WinPE_amd64
      Dism /Mount-Image /ImageFile:C:\WinPE_amd64\media\sources\boot.wim /index:1 /MountDir:C:\WinPE_amd64\mount
      (Optional) Dism /Add-Driver /Image:C:\WinPE_amd64\mount /Driver:<path to drivers>
      Dism /Unmount-Image /MountDir:C:\WinPE_amd64\mount /commit
      MakeWinPEMedia /UFD C:\WinPE_amd64 F:
   

   (Replace F: with your USB drive letter.)
4. Boot the Dell PC from this USB. For older models, if USB boot fails, create a WinPE CD/DVD (ADK supports ISO creation) and set BIOS to boot from CD first.

Step 3: Restore Recovery Environment

After repairs, run:

reagentc /enable

to re-enable Windows Recovery.

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Thank you again for your patience and support!

Ivy Bui