Unable to add children to new windows 11 laptop

Question

Unable to add children to new windows 11 laptop

Simon 0

Accounts - Family.

To the line - 'Add someone to your family group and allow them to sign in on this device' the box 'Add someone' is greyed out.

How do I add a child if the add someone box is greyed out?

Simon

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Answer 1

Lucky 5,090 Independent Advisor

Hi Simon, I can imagine how frustrating that must be trying to set up your childs account on a new Windows 11 laptop and hitting a greyedout button feels like youre stuck before you even start.

If the Add someone button is greyed out in Windows 11 Family settings make sure you’re signed in as the family organizer confirm your Microsoft account is synced on the device repair or reset the Family Safety app install any pending Windows updates and if it still doesnt work create a local account for your child first and then link it to their Microsoft account.

When the Add someone button is greyed out are you signed in as the family organizer with your Microsoft account and is the device fully synced or is it still using a local account?

Best regards

Lucky Charm

Simon 0 Reputation points

2025-12-09T20:44:46.3833333+00:00

My wife is the family organiser, but the laptop is mine. Does she therefore need to create the accounts in a browser first and then they will be visible in the family section? I believe the device is fully synced; is there a way of knowing if it using a local account? Many thanks for your help.

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Unable to add children to new windows 11 laptop

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