I have one laptop, two MS accounts. We have an issue when we toggle between accounts.

To address your issue with toggling between two Microsoft accounts on a single laptop, it is possible that having two separate Microsoft 365 plans (one Personal and one Family) is causing conflicts. If you cancel the Personal Plan and solely use the Family Plan, it may help streamline the sign-in process and reduce the need to restart your computer each time you switch accounts. However, it's best to confirm this with Microsoft support to ensure that this action will resolve your specific issue.

Regarding assistance for seniors, Microsoft does provide support options, but there is no specific mention of a dedicated helpline for seniors in the context provided. You can contact Microsoft 365 Support for help with your account issues. They can assist you in navigating your account settings and resolving any conflicts between the plans.

References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Get support for Microsoft 365 for business

However, it's best to confirm this with Microsoft support to ensure that this action will resolve your specific issue.

How do we get Microsoft support to assist with this question? Who can we call?

Hi George L Pink II,

Thanks for sharing your situation on Microsoft Q&A.

According to your account situation, your PCs, which have linked with two licenses have been restarted whenever you open it. Hence, you would like to cancel one of the licenses as retailer has told you.

I suspect this situation has been caused by account and license conflicts. You can consider trying these troubleshoots first before trying to cancel one of the licenses:

A. Resolve Account & License Conflicts

• Clear Cloud Sync Data
  • Go to Microsoft Account Devices and unlink the problematic device. Then disable sync under Settings > Accounts > Sync your settings.
• Refresh Subscription Status
  • Sign out of all Microsoft 365 apps and Windows account, then sign back in. Check account.microsoft.com/services to confirm active subscription.
• Remove Old License (not cancel)
  • If you switched plans, uninstall Office tied to the old subscription via Control Panel > Programs and Features, then reinstall using the correct account.

B. Disable Automatic Restart

• Navigate to System > Advanced system settings > Startup and Recovery > Settings.
• Uncheck Automatically restart. This helps diagnose if crashes are causing reboots.

C. Update & Repair

• Run Windows Update and Office Update.
• Use sfc /scannow and DISM commands in Command Prompt to repair system files.

D. Hardware & Power Checks

• Ensure proper cooling and clean dust from fans.
• Test RAM and PSU if random restarts persist.

In case the issues still remain unchanged, you can keep the option cancelling the personal subscription and contact support for further help.

Please let me know your checking, so that I can help with the guidance to help you reach out to Microsoft Support via live chat.

Thanks, and sincerely,

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