I was offered the option to switch to Microsoft 365 Family Classic but says I'm not eligible

Question

I was offered the option to switch to Microsoft 365 Family Classic but says I'm not eligible

Mark Rodger 30

I was offered the option to switch to Microsoft 365 Family Classic but when I click the link it says I'm not eligible. Any thoughts please?

Jake Bylsma 5 Reputation points

2025-12-09T23:42:40.5833333+00:00

Me too. I can't access family classic. After being offered it in an email today. Australian here.
Mark Rodger 30 Reputation points

2025-12-09T23:55:30.85+00:00

Thanks for your reply, I should have said, I'm Australian too
Justin Munchbrother 10 Reputation points

2025-12-09T23:58:08.5333333+00:00

This was an issue when I first received the email, received another email today and it’s still the same issue. Microsoft need to get their act together on this, as it look inept for a offer to long term customers not to function as expected!
Mark Rodger 30 Reputation points

2025-12-10T00:09:51.9+00:00

Inept at the least, or maybe unlawful. Forced by the Australian ACCC to make this offer due to their misleading behaviour and now making it impossible to join a plan that should have been offered to us in the first place. That's OK, I'll advise the ACCC
Justin Munchbrother 10 Reputation points

2025-12-10T00:40:10.27+00:00

Looks like they just fixed the problem as I was just able to move to classic now.
Mark Rodger 30 Reputation points

2025-12-10T00:52:11.0533333+00:00

Thanks for letting me know Justin, works for me too. Maybe AI picked up the unlawful comment ;-)
Murray MacRae 0 Reputation points

2025-12-10T01:14:37.4666667+00:00

Today I received the new zealand only offer to down grade to the family 365 classic product I want. Ie away from the co pilot product i didnt ask for or find useful. But somehow through incompetance or deliberate obscurification I cannot take up the offer. Despite all the resources of our it department at work helping out. Hence my confidence in my bold statement.
JC Packer 0 Reputation points

2025-12-10T21:35:40.2133333+00:00

Something is definitely glitchy. I also received the 'ineligible' message after clicking the 'Switch to Classic' button in the 10 Dec email, twice (it's now 11 Dec here). After reading this I tried a third time - this is all within a 2 hour time period - and it's taken me to a screen that allowed the switch. Not a great customer experience, Microsoft.
Jake Bylsma 5 Reputation points

2025-12-11T02:30:28.4366667+00:00

This appears to be fixed today 11-12-25.

3 answers

Your answer

Jake Bylsma 5 Reputation points

2025-12-09T23:42:40.5833333+00:00

Me too. I can't access family classic. After being offered it in an email today. Australian here.
Mark Rodger 30 Reputation points

2025-12-09T23:55:30.85+00:00

Thanks for your reply, I should have said, I'm Australian too
Justin Munchbrother 10 Reputation points

2025-12-09T23:58:08.5333333+00:00

This was an issue when I first received the email, received another email today and it’s still the same issue. Microsoft need to get their act together on this, as it look inept for a offer to long term customers not to function as expected!
Mark Rodger 30 Reputation points

2025-12-10T00:09:51.9+00:00

Inept at the least, or maybe unlawful. Forced by the Australian ACCC to make this offer due to their misleading behaviour and now making it impossible to join a plan that should have been offered to us in the first place. That's OK, I'll advise the ACCC
Justin Munchbrother 10 Reputation points

2025-12-10T00:40:10.27+00:00

Looks like they just fixed the problem as I was just able to move to classic now.
Mark Rodger 30 Reputation points

2025-12-10T00:52:11.0533333+00:00

Thanks for letting me know Justin, works for me too. Maybe AI picked up the unlawful comment ;-)
Murray MacRae 0 Reputation points

2025-12-10T01:14:37.4666667+00:00

Today I received the new zealand only offer to down grade to the family 365 classic product I want. Ie away from the co pilot product i didnt ask for or find useful. But somehow through incompetance or deliberate obscurification I cannot take up the offer. Despite all the resources of our it department at work helping out. Hence my confidence in my bold statement.
JC Packer 0 Reputation points

2025-12-10T21:35:40.2133333+00:00

Something is definitely glitchy. I also received the 'ineligible' message after clicking the 'Switch to Classic' button in the 10 Dec email, twice (it's now 11 Dec here). After reading this I tried a third time - this is all within a 2 hour time period - and it's taken me to a screen that allowed the switch. Not a great customer experience, Microsoft.
Jake Bylsma 5 Reputation points

2025-12-11T02:30:28.4366667+00:00

This appears to be fixed today 11-12-25.

Answer 1

Q&A Assist

AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

If you're encountering an eligibility issue when trying to switch to Microsoft 365 Family Classic, it could be due to several reasons. Here are some common factors that might affect your eligibility:

Account Type: Ensure that your current subscription type allows for switching to Microsoft 365 Family Classic. Some subscriptions may not be eligible for this switch.
Billing Issues: If there are any outstanding billing issues or if your account is not in good standing, this could prevent you from switching plans.
Service Availability: Sometimes, certain offers may not be available in your region or country.
Current Subscription Status: If your current subscription is still in the process of being set up or if there are service health issues, this might also affect your ability to switch.

If you continue to face issues, consider contacting Microsoft support for assistance regarding your specific account situation.

References:

Justin Munchbrother 10 Reputation points

2025-12-10T00:00:48.44+00:00

This answer is typical AI that doesn’t understand the subtleties of the question. Microsoft is fully aware of the region for the account and the offer. As usual reducing the human staff involvement leads to sub par service for customers who have paid premium fees for services that are meant to have support!
Murray MacRae 0 Reputation points

2025-12-10T01:16:02.6166667+00:00

That answer is an insult. In that escalation is a loop back to this page.

Answer 2

Sue Mackay 0

I have same problem and AI answer doesn't resolve problem.

Answer 3

Justin Munchbrother 10

It was fixed 10th of December 2025.

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I was offered the option to switch to Microsoft 365 Family Classic but says I'm not eligible

3 answers

Your answer