2 New Surface Pro 12's with snapdragon Windows optimize show ssd as hard drive, will try to defrag

Hi @JCB,

Welcome to Microsoft Q&A forum.

Thank you for contacting us regarding the storage configuration on your new Surface devices.

Based on your information, because these devices utilize the new Snapdragon architecture, we need to gather specific details to determine if this is a visual issue in the interface or a driver configuration issue. Please reply with the answers to the questions below so we can scope the issue accurately and can offer you the correct guidance:

1. Can you confirm the exact Model and OS Build version listed in Settings > System > About?
2. In the "Defragment and Optimize Drives" tool, does the Media type column explicitly say "Hard disk drive"?
3. When you click Optimize, does the status say "Trim" (correct for SSD) or "Defragmenting" (intended for HDD)?
4. Were these devices set up using the factory out-of-box image or a custom corporate image?
5. In Device Manager under Disk drives, could you please let me know the exact name of the drive listed?

In the meantime, you can attempt to force Windows to re-evaluate the hardware performance metrics. This often corrects mislabeled drive types:

• Open Command Prompt as Administrator.
• Type winsat formal and press Enter.

Allow the process to finish, then restart the device and check if the "Optimize Drives" tool has updated the status to "Solid State Drive."

Once I have this information, I can provide the specific troubleshooting steps for your configuration. I look forward to your response.