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Unable to Access Azure Tenant but Still Being Billed – How to Recover Tenant Access?

Vengateswaran Arunachalam 0 Reputation points
2025-12-10T03:59:27.82+00:00

Hi Azure Community,

I need help recovering access to my Azure developer tenant, which is still being actively billed, but I have completely lost login access.

Issue Summary:

I forgot the primary login account

I am unable to switch to the tenant directory

  • I am still getting charged ($200)

I have contacted Azure billing and developer support multiple times

Unfortunately, I have not received any response so far

I can still see the Tenant ID in my invoice, but I’m blocked from managing anything inside the tenant.

Has anyone here successfully:

Recovered a tenant without the original login?

Resolved billing when locked out?

Reached a reliable Azure billing escalation channel?

I would really appreciate any guidance from the community or Microsoft moderators. I need help recovering access to my Azure developer tenant, which is still being actively billed, but I have completely lost login access.

I would really appreciate any guidance from the community or Microsoft moderators.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

1 answer

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  1. Sridevi Machavarapu 8,850 Reputation points Microsoft External Staff Moderator
    2025-12-10T18:14:23.81+00:00

    Hello Vengateswaran Arunachalam,

    It seems like you are unable to log in to the Azure Portal due to changes made to your user account’s internal/external status in Azure.

    You originally signed up for the Azure tenant using your Outlook email address (******@gmail.com), which created an account in the format user123_gmail#EXT#@user123gmail.onmicrosoft.com. However, when you changed the account to an internal user, it was converted to @user123gmail.onmicrosoft.com. As a result, whenever you tried to sign in using your original Gmail email address (@gmail.com), you received the error because no tenant could be found for that account.

    I have shared the more details over private message. Please check and login with that new UPN.

    You will be able to log in again using your updated internal account email address by signing in with your password and setting up Azure MFA.

    Hope this helps! Feel free to reach out for any further queries

    If this answers your query, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

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