Onedrive mark some folders as not downloaded despite being the case

If folders in OneDrive are marked as not fully downloaded despite having the "Always keep on this device" option activated, it could be due to several reasons. Here are some steps you can take to troubleshoot this issue:

1. Check for Hidden or Temporary Files: Sometimes, hidden or temporary files can affect the sync status. Ensure there are no hidden files in the OneDrive folder that may be causing this issue.
2. Clear the Office Document Cache: If you are using Office files, clearing the Office document cache can help resolve syncing issues. Close any open Office files and follow the steps to clear the cache.
3. Rebuild the Windows Search Index: An incorrect cached status in the Windows Search index can lead to unexpected sync statuses. You can rebuild the index by going to Indexing Options and selecting the option to rebuild.
4. Check OneDrive Settings: Ensure that OneDrive is up to date and that there are no sync issues reported in the OneDrive app.

If these steps do not resolve the issue, consider stopping and resyncing your OneDrive libraries to see if that helps.

References:

• The OneDrive sync status icon incorrectly shows "syncing" in File Explorer
• Troubleshooting OneDrive for work or school sync issues

Hi, I'm Rodrigo and I will help you.

To solve this, uncheck the "Always keep on this device"option and then, check it again.

Did you try the solutions above? How did they work? Let us know.

I must come back, after spending more than one day, because I still experience sync problems with some folders. I applied almost three times the method propose, and all of a sudden the folders show as not selected online. Even I tried for the problematic folders to copy out of the onedrive and bring them back. There are not any hidden files, most of it are Office files, PDFs and HTML.

I think is connected with the search function. When the indexing ends the problem reappears