Share via

Trying to update a payment option but cannot gain access to account

GEORGE ROSS 0 Reputation points
2025-12-10T14:27:33.05+00:00

On a managed Microsoft account, the payment is overdue and locked. The company that dealt with it no longer trades and we cant set up a new payment option so we can keep the files, info, email addresses and so on. Who do we need to contact to clear this hurdle?

<Moved from Office/Access>

Microsoft 365 and Office | Subscription, account, billing | Other | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lucky 5,245 Reputation points Independent Advisor
    2025-12-10T15:50:37.43+00:00

    Hi GEORGE ROSS, I understand how frustrating this must be losing access to critical files and emails because of a partner thats no longer in business can feel like youre stuck with no options.

    To regain access remove the old partner in the Microsoft 365 Admin Center set up billing with a new partner or switch to direct billing contact Microsoft Support to clear the overdue status and then update your payment method to settle the balance.

    Do you already have access to the Microsoft 365 Admin Center or is the account completely locked at the sign in stage?

    Best regards

    Lucky Charm

    0 comments
  2. GEORGE ROSS 0 Reputation points
    2025-12-10T15:52:14.6+00:00

    Unfortunately it’s locked at the sign in stage

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.