help me cancel subscription

Question

help me cancel subscription

Stéphanie Desmecht 0

Account information

Name: [Moderator note: personal info removed] .

Billing profile: [Moderator note: personal info removed]

Subscription name: Microsoft Teams Essentials

Licenses: 1

Primary Tenant Id: [Moderator note: personal info removed]

1 answer

Your answer

Answer 1

Kristen-L 7,360 Microsoft External Staff Moderator

Hi @Stéphanie Desmecht,

Welcome to Microsoft Q&A forum.

Thank you for reaching out to us regarding your Microsoft 365 subscription.

To cancel Microsoft Teams Essentials subscription, please follow step below:

Go to Microsoft 365 admin center with your admin credentials > Billing > Licenses > choose the license you want to cancel

사용자의 이미지

Choose Manage subscription details

사용자의 이미지

Under Subscription status > choose Cancel subscription

사용자의 이미지

If you can't sign in to the Microsoft 365 Admin Center, please contact Microsoft Support using Customer Service Phone Numbers. Their team can help you cancel your subscription on your behalf.

As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.

I hope this helps you cancel your subscription quickly. I'm glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your kindness and contributions to the forum.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Stéphanie Desmecht 0 Reputation points

2025-12-11T13:15:26.5566667+00:00

Thanks but i can't remember my ID and Passeword so i cannot log in :(
Kristen-L 7,360 Reputation points Microsoft External Staff Moderator

2025-12-11T20:29:25.88+00:00

Hi @Stéphanie Desmecht,

Thank you for your response.

When you first purchased your subscription, Microsoft sent a confirmation email to the address associated with your Microsoft account. This email included your admin account details, which typically follow the format ******@yourcompany.onmicrosoft.com.

It’s important to note that the email address used for purchasing and receiving notifications may differ from the admin account required to sign in to the Microsoft 365 Admin Center. Therefore, if you don’t remember your admin account, we recommend searching your inbox for the original purchase confirmation email. Try using keywords such as “Microsoft” or “onmicrosoft.com” to locate it.

If you still cannot locate that email, please contact Microsoft Support using Customer Service Phone Numbers. Their team can help you cancel your subscription on your behalf.

Please note that as community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.

Glad I could help you get this wrapped up quickly. If any part of the process is unclear, just let me know and I’ll walk you through it. If this resolved your question, consider marking it as the accepted answer to assist others with the same issue.

Thank you for your engagement and valued contributions.
Stéphanie Desmecht 0 Reputation points

2025-12-12T17:34:45.01+00:00

hi, thanks for your answer. Unfortunately i can't find the email with my id and passeword.

i found the order id : 53f6b115-79de-49c2-df27-3fae3973d0a3

i try to call the curstomer service but its an automatic response who still ask for my domain which i don't know...

what can i do ?

Share via

help me cancel subscription

Account information

1 answer

Your answer