Unable to log in to my authentication application

If you're having trouble logging into your authentication application and are unsure which email you used for recovery, you can follow these steps:

1. Check Your Email Accounts: Review any email accounts you have access to and check for any recovery emails or notifications from the authentication application.
2. Use Account Recovery Tools: If the application provides an account recovery option, use it to attempt to recover your account. Look for options like "Can't sign in?" or "Recover your account" on the sign-in page.
3. Contact Support: If you cannot recover your account using the available tools, consider reaching out to the application's customer support for assistance. They may be able to help you identify the email associated with your account.
4. Verify Your Identity: Be prepared to verify your identity, as support may require additional information to assist you.

If you are using a Microsoft account, you can also visit the Microsoft account recovery page for further assistance.

References:

• How end users can perform account recovery in Microsoft Entra ID
• I can't sign in and want to open a support case with Microsoft. What are the phone numbers for support?

Hi! If you have this account signed in on any other device, you can go here to review the listed verification options or even add a new one:

https://account.live.com/proofs/manage/additional

If you’re not able to sign in to the account on any other device, then on the “request code” screen, try selecting “Use a different verification option/method”. You should see any other methods available on your account there, try choosing a different one than the one that isn’t working.