I have been blocked from Teams account and can't unlock it

If you are blocked from your Teams account, it may be due to various reasons, including security policies or risk assessments. Here are some steps you can take to try to resolve the issue:

1. Self-Service Password Reset: If your organization allows it, you can use the self-service password reset feature to regain access. Visit the Password reset portal to initiate the process.
2. Contact IT Administrator: If self-service password reset is not available, reach out to your organization's IT administrator for assistance. Provide them with the correlation ID and timestamp from your error message, as this information can help them diagnose the issue.
3. Check for Risk Assessment: If you are a guest user, your access might be blocked due to a high-risk assessment. In this case, your administrator may need to remediate the risk or reset your password.
4. Review Conditional Access Policies: Sometimes, access can be blocked by Conditional Access policies. If you suspect this might be the case, consult with your identity management team to ensure that your account complies with these policies.

If these steps do not resolve the issue, further investigation may be required by your IT team to determine the specific cause of the block.

References:

• Your sign-in was blocked
• Unblock your account

Hi Rachel,

Thanks for reaching out. I understand how frustrating it can be to get blocked from your Teams account, especially when you need it for work. I'm here to help!

First, the most common reason for this issue is that your account was flagged by security policies or conditional access rules. This can happen due to unusual sign-in activity, MFA issues, or risk-based policies in Microsoft Entra ID.

Second, here’s what I recommend.

• Start by trying the self-service password reset at Microsoft’s reset portal if your organization allows it.
• If that doesn’t work, please reach out to your IT admin. They can unblock your sign-in from the
• Microsoft 365 Admin Center and review any risky sign-ins or conditional access blocks. While waiting, you can clear your Teams cache or try signing in via an incognito browser session sometimes stale credentials cause unexpected error.

Last, if these steps don’t resolve the issue, your admin should escalate to Microsoft Support using the Correlation ID and timestamp you provided. This will help Microsoft pinpoint the backend error quickly.

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,

Carlo