Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

José 0

Trace ID: 84f50610-0ebc-4f5e-bc74-09693c5e2200

Correlation ID: 22017a4f-6e70-4d1d-8f64-dd306d75444d

Timestamp: 2025-12-10 17:17:04Z

I'm getting back to training after an very extended leave. I'm able to use my account for the learning process, but not for the azure portal. I tried re-registering with the same email, but without success.

After searching for the cause in QA and finding microsoft emails, my tenant is probably unrecoverable (20 days went already by long), but is there a way of creating a new tenant to my microsoft account?
This is my current shot at getting back to the market, and would like to use the same personal account for the learning path and azure tenant.

Can you help?

Thank you.

José 0 Reputation points

2025-12-10T17:42:55.84+00:00

AI suggested I opened Microsoft Entra admin center to create a new tenant, but navigating there presents the same error. Probably because this is a personal account.
Rukmini 10,085 Reputation points Microsoft External Staff Moderator

2025-12-10T17:46:05.8066667+00:00
Hello José

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID

Let me know if you have any further queries—feel free to reach out!

1 answer

Your answer

José 0 Reputation points

2025-12-10T17:42:55.84+00:00

AI suggested I opened Microsoft Entra admin center to create a new tenant, but navigating there presents the same error. Probably because this is a personal account.
Rukmini 10,085 Reputation points Microsoft External Staff Moderator

2025-12-10T17:46:05.8066667+00:00

Hello José

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID

Let me know if you have any further queries—feel free to reach out!

Answer 1

Rukmini 10,085 Microsoft External Staff Moderator

Hello José,

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

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Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

1 answer

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