Microsoft gravity blocks won't go to a new game.

It sounds like you are experiencing a stability issue with the game when trying to start a new game. This could be related to the game's inability to recognize user input or a software crash that prevents progression. Based on the certification test cases for game stability, the expected behavior is that the game should not cause unintended loss of user data and should allow users to progress without being blocked by crashes or unresponsive states.

Here are a few steps you might consider to troubleshoot the issue:

1. Restart the Game: Close the game completely and restart it to see if the issue persists.
2. Check for Updates: Ensure that both your game and Windows are up to date, as updates can fix bugs and improve stability.
3. Reinstall the Game: If the problem continues, try uninstalling and then reinstalling the game to reset any corrupted files.
4. Check System Requirements: Make sure your system meets the game's requirements to avoid performance issues.
5. Contact Support: If none of the above solutions work, consider reaching out to the game's support team for further assistance.

These steps may help resolve the looping issue you are experiencing with the "New Game" function.

Hi,

The game is stuck in a loop because it can’t properly start a new session usually due to corrupted local data, blocked scripts, or an app state bug. Clearing cookies/storage (or resetting the app), disabling extensions, and updating/reinstalling the game almost always fixes it.

Happy to help!