I'm trying to set up works email on Outlook

steven osman 20 Reputation points
2025-12-10T18:13:34.46+00:00

I've upgraded my phone to an s25fe. My works email for Outlook is not working. I've managed to to work Authenticator but when I go to Outlook it keeps giving me an error message which I've attached. I've updated my phone. Reinstalled both Outlook and Authenticator apps. Cleared caches.. can you help. Regards [Moderator note: personal information removed]

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Outlook | Outlook for mobile | Outlook for Android | For business
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  1. Jay Tr 6,310 Reputation points Microsoft External Staff Moderator
    2025-12-10T22:04:38.4166667+00:00

    Hi @steven osman

    Welcome to Microsoft Q&A forum. 

    Thank you for reaching out and sharing your experience with us regarding Outlook on your new S25 FE. I can truly understand the frustration and I am here to help you resolve the issue. 

    To resolve the issue, please try these steps in order: 

    1. Remove and re add your Work or school account in Android Settings under Accounts, then try Outlook again. 
    • To delete an old account, launch the Settings app and navigate to Accounts. 
    • Tap Account, followed by Delete Account. 

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    • To make a new account, launch the Settings app and navigate to Accounts. 
    • Tap Add Account, followed by Account. 

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    1. Open Authenticator and verify the account is listed and you can approve a test sign in. 
    2. Sign into Outlook on the web to check if it is an issue with account or device. 

    I hope this information is helpful. Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

    I look forward to continuing the conversation.  


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.     

    1 person found this answer helpful.

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