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How do a regain access to my hacked email which is blocked. I cannot verify the account, via SMS even if i manage to change password.

Vihar Kotecha 0 Reputation points
2025-12-10T18:22:07.4+00:00

I have been locked out of my email due to malicious activity, i.e my account being hacked since #rd December. I have tried to regain access to it without luck. I have tried multiple times to reset the password, yet it just remains blocked since it needs verification after login with a new password.

I get to the verification window which needs SMS verification, but I will not allow it to send a code via SMS

This is the error I get 'Try another verification method

That verification method isn't working right now. Please try another method."

Learn more

I keep going round and round in circles without success. My email address ******@hotmail.com is very important to me.

I would like a solution for this Thankyou

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Harold Milan 11,665 Reputation points Independent Advisor
    2025-12-10T18:59:57.63+00:00

    Your Hotmail account is locked because Microsoft flagged suspicious activity and requires identity verification. If SMS verification isn’t working and no backup method is available, you’re stuck in a loop because the system can’t confirm your identity.

     

    What I suggest is:

    Use the Microsoft Account Recovery Form at https://account.live.com/acsr and provide as much accurate info as possible (recent email subjects, folder names, billing details if applicable).

    If recovery fails, contact Microsoft Support for escalation via https://support.microsoft.com.

    Once access is restored, add multiple recovery options (backup email, phone number, Authenticator app) to avoid this in the future.

     

    Happy to help!

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