I sent the surface pro for repair since it was not charging. I sent the pen with the shipment as requested but when the package shipped back there was pen missing

If your Surface Pro was returned without the pen after a repair, it is advisable to contact Microsoft support to report the issue. You should provide them with details about your repair request, including any tracking information and the condition of the package upon arrival. They may be able to assist you in locating the missing pen or provide a replacement if necessary.

Additionally, ensure you have the serial number of your Surface device handy, as it may be required for support inquiries.

References:

• Troubleshoot Surface Hub Pen
• Surface service and repair options

Welcome mounika mandadi to Microsoft Q&A forum.

I understand you're having an issue where your Surface was returned without the pen after a repair and you’re reaching out for help.

Since this is a user‑to‑user forum, no one here can check your shipping details or repair order directly. Please follow the steps below to contact Microsoft Support for direct assistance.

1. Go to https://support.microsoft.com/en-us/contactus
2. Choose Surface devices

3. Go to "Open surface app" and follow the prompts to connect to support

Notes:

• Please prepare your Repair Order ID in advance so the agent can quickly look up your case.
• Also, make sure to contact Microsoft Support during their official operating hours for faster assistance. If you're within the United States, try to reach out from 6AM to 10PM Pacific Standard Time.

Hope your pen will also soon be returned.

Sincerely,