What is the phone number to cancel my subscription?

Deanna Snyder 0 Reputation points
2025-12-10T18:43:27.6+00:00

I thought I cancelled my Microsoft 365 subscription and was billed on my AMEX card for $99. How do I cancel my subscription and get a refund?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
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  1. Q&A Assist
    2025-12-10T18:43:43.17+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To cancel your Microsoft 365 subscription, you can do so through the Microsoft 365 admin center. Here are the steps:

    1. Go to the Microsoft 365 admin center.
    2. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
    3. Select the subscription you want to cancel.
    4. On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
    5. Follow the prompts to complete the cancellation.

    If you are eligible for a refund, it typically depends on the type of billing account you have and when you cancel. If you have an MCA billing account type, you can receive a prorated refund if you cancel within seven days of the subscription start or renewal. If you cancel after that period, you may need to turn off recurring billing to stop future charges.

    For specific billing inquiries or to request a refund, you may need to contact Microsoft support directly. Unfortunately, the context does not provide a specific phone number for cancellation or support, but you can find support options through the Microsoft 365 support page.

    Make sure to check your billing account type and follow the appropriate steps based on that.


    References:


  2. Deanna Snyder 0 Reputation points
    2025-12-10T18:56:37.96+00:00

    What is a number that I can call and speak to a representative.

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  3. JANSHER L 8,535 Reputation points Independent Advisor
    2025-12-10T19:27:40.4433333+00:00

    Hi Deanna,

    Thank you for posting, I am here to help. To cancel Microsoft subscriptions please go to https://account.microsoft.com/services and sign in with your Microsoft account. Find your subscription and select Manage. On the next page, select Cancel then Scroll through and follow the instructions on the page to proceed with cancellation.

    If you need help regarding billing related questions please check this article:

    Customer service phone numbers

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    For more details you can check this article:

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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