Share via

How can I transfer my email accounts from old computer to new computer

Greg Davis 0 Reputation points
2025-12-10T18:57:22.5+00:00

I cannot receive emails on my new computer. My main email account is through Gmail and I have two emails attached to this account. I can still receive emails on my old computer, but not the new one. When I try to add these emails to my Outlook account, it is unsuccessful. I get a message that I have invalid credentials.

Outlook | Windows | New Outlook for Windows | For home
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-12-10T18:58:34.5+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To transfer your email accounts from your old computer to your new computer and resolve the issue with invalid credentials in Outlook, follow these steps:

    1. Enable IMAP for Gmail: Make sure that IMAP is enabled on your Gmail account. You can do this by signing into your Gmail account, going to Settings > Forwarding and POP/IMAP, and ensuring that Enable IMAP is selected. Don't forget to save your changes.
    2. Use App Passwords: If you have two-step verification enabled on your Gmail account, you will need to create an app password for Outlook. This password is different from your regular Gmail password and is necessary for connecting Outlook to your Gmail account. To create an app password, go to your Google Account settings, select Security, then App passwords, and generate a new password for Outlook.
    3. Add Your Gmail Account to Outlook: Open Outlook on your new computer and go to File > Add Account. Enter your Gmail address, and when prompted for a password, use the app password you generated instead of your regular Gmail password.
    4. Check for Errors: If you still encounter issues, ensure that you are entering the correct email address and app password. Also, check your internet connection and any firewall settings that might be blocking Outlook.

    By following these steps, you should be able to successfully add your Gmail account to Outlook on your new computer and start receiving emails.

    References:

    0 comments
  2. JANSHER L 8,535 Reputation points Independent Advisor
    2025-12-10T19:41:45.4066667+00:00

    Hi Greg,

    Thank you for posting, I am here to help. We apologize you are getting this problem. We will help you regarding this problem.

    To test this on your new computer open a web browser and go to this website: outlook.office365.com log in your account. Check if you can receive mails.

    For the meantime please try this steps:

    On your computer click Start button and search for control panel. Open control panel and set view to small view. Open mail and add new profile set profile name then click ok. Enter your mail then click next wait for the sync to be completed. Once done reopen Outlook and choose your new added profile. Wait for the account to load and check if it still getting the same problem.

    looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.