I am the Admin to my School's Microsoft 365 Account, but I am unable to get admin access when I log in

Hi @Head of ITSS Dept, GCTU,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. Please allow me to provide the following information:

You are currently using an Education account, which means this account is managed and configured by your school’s administrator

Case 1: Your school has another admin

In this situation, please contact your school’s administrator to request admin privileges for your account. Kindly send them the following instructions:

Step 1: Go to admin.microsoft.com.

Step 2: Go to Users → Active Users → select your account

Step 3: Click Manage roles

Step 4: Assign an Admin role to your account

Case 2: You are the only admin of the school tenant

If you are the sole Global Admin, you will need to contact Microsoft’s Data Protection team to recover your admin privileges.

To contact the Data Protection Team, please follow these steps:

• Use the following link to make a call: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid
• During the call, provide the following information:
  • Reason for the call: AdminCenter
  • Role: Global Administrator
  • Request Description: Say the keyword “AdminCenter”
  • If asked whether there is another admin → answer “No” to be transferred to the support team and have a service request created.

Note:

We greatly appreciate your understanding regarding the support limitations on this forum. As moderators, we can provide general guidance and assist with common troubleshooting steps. However, we do not have access to internal systems or any administrative tools involving personal data or backend operations. Even so, we always strive to support you to the best of our ability within our permitted scope.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to your thoughts on this

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