can't log in to my account

If you are blocked from logging into your company account, there are a few steps you can take to resolve the issue:

1. Self-Service Password Reset: If your organization has enabled self-service password reset, you can visit the Password reset portal to initiate a password reset. You will need to verify your identity using the security methods set up for your account.
2. Contact Your IT Administrator: If self-service password reset is not enabled or you are still unable to log in after resetting your password, reach out to your IT administrator. They can assist you in unblocking your account and ensuring that your credentials are secure.
3. Check Account Status: If you have access to the Microsoft Entra admin center, you can check your account status to ensure that it is not blocked. This can be done by signing in as a user administrator and verifying your account settings.
4. Support Contact: If none of the above options work, you may need to contact Microsoft support for further assistance. You can find the appropriate support contact for your region at the Microsoft support page.

Make sure to act quickly to regain access to your account as soon as possible.

References:

• Troubleshoot sign-in issues and account access problems
• Unblock your account

Hi samar noya, I understand how frustrating it can be to lose access to your account, especially when you need it for work or important tasks.

To regain access check for Conditional Access or MFA lockouts verify account status via PowerShell reset MFA settings if needed confirm compliance or licensing issues and escalate with proof of ownership through Microsoft account recovery process.

Have you already confirmed whether the account is blocked due to Conditional Access or MFA issues or should we start by checking the sign-in logs in Microsoft Entra ID?

Best regards

Lucky