Issues with SBE patching and updates with our system

Hello Joe Comeau, it looks like you're having an issue with the AzStackHciSBEHealth status showing as failed under the Azure Update Manager, this kind of problem is often related to update failures, particularly with the Solution Builder Extension (SBE) updates.

Verify the current status of the SBE by running the following PowerShell command to see if your SBE is installed correctly:

$Update = Get-SolutionUpdateEnvironment
$Update | ft SbeFamily, HardwareModel, CurrentSbeVersion, State

This will show you the state of the SBE. If it shows "UpdateFailed", you'll need to follow specific troubleshooting steps.

• If outbound connections to Azure Update Manager endpoints are restricted, update discovery and validation can fail. https://docs.azure.cn/en-us/azure-local/concepts/firewall-requirements
• If its single-node deployments, SBE patching can sometimes misreport status after updates complete https://github.com/Azure/AzureLocal-Supportability/blob/main/TSG/SolutionExtension/HealthCheck-known-issues/SBE-HealthCheck-content-integrity-failure.md
• If the SBE package itself is not applied correctly, the health check will remain in a failed state.

On the Azure Stack HCI cluster nodes:

• Open Event Viewer > Applications and Services Logs > Microsoft > Windows > HCI.
• Look under UpdateManager and ClusterUpdate channels for errors tied to SBE patching. C:\Windows\Logs\ClusterUpdate
• PowerShell diagnostic commands: Get-WinEvent -LogName "Microsoft-Windows-HCI/UpdateManager".

In the Azure Portal:

• Azure Update Manager > Update Readiness: The readiness check results often include error codes or failure reasons.
• Activity Log (subscription level: Go to Monitor > Activity Log and filter for your cluster resource. Failed operations related to updates or extensions will be listed here.

Check the relevant documentation for more guidance on troubleshooting SBE update issues and how to ensure your system is properly set up for updates.

SBE Update Failure

Discover Solution Builder Extension Updates

If you've tried all of this and it's still not resolved, could you help us with the below details:

• What specific error messages or codes are you seeing in the Azure Update Manager?
• Have you verified that all cluster nodes are operational?
• Did you perform any manual updates or sideload updates recently which could have impacted the SBE update process?

Thanks.