Aptio setup utility impossible d'accéder à l'ordinateur après la mise à jour

Question

Aptio setup utility impossible d'accéder à l'ordinateur après la mise à jour

Emilie Grinner 0

Bonjour, mon ordinateur a fait une mise à jour aujourd'hui, suite à la mise à jour lors de l'allumage j'arrive sur aptio setup utility.

J'ai suivi vos conseils et j'ai activé le CSM puis F4.

L'ordinateur a redémarré et maintenant je n'ai qu'un petit tiret blanc sur mon écran noir.

Comment faire pour récupérer l'accès à l'ordinateur ?

Merci pour votre aide.

Moved from: Microsoft System Center | Other

3 answers

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Answer 1

It seems that after the update, your computer is booting into the Aptio Setup Utility, which is a BIOS/UEFI interface. Here are some steps you can take to try to recover access to your computer:

Check Boot Order: Ensure that your hard drive is set as the primary boot device in the BIOS settings. You can access the boot order settings in the Aptio Setup Utility.
Disable CSM: Sometimes, enabling Compatibility Support Module (CSM) can cause issues. Try disabling CSM and see if that allows your system to boot normally.
Reset BIOS Settings: If you have made multiple changes, consider resetting the BIOS settings to default. Look for an option like "Load Optimized Defaults" in the Aptio Setup Utility.
Check for Hardware Changes: If you recently added or changed hardware, ensure that it is properly connected and compatible with your system.
Reinstall Windows: If none of the above steps work, you may need to consider reinstalling Windows. You can do this using a bootable USB drive with the Windows installation media.

If you continue to experience issues, it may be helpful to consult your computer's manufacturer for specific guidance related to your model.

References:

Answer 2

Randy Baroja 19,125 Independent Advisor

Hello,

It seems that the most recent upgrade generated a big configuration problem, and the first attempt to fix it just changed the symptom. The little white dash (a flickering or static pointer) on a black screen usually means that the computer has finished checking its basic input/output system (BIOS/UEFI) but can't locate an operating system to load.

Please answer these questions to assist me in figuring out exactly what the problem is:

Do you notice your main hard drive listed by its brand and model name when you click on the "Storage" or "Main" tab in the Aptio Setup Utility, or does it indicate "None" or "Not Detected"?

What version of Windows did you have before the update? Windows 10, Windows 11, etc.?

Thank you,

Emilie Grinner 0 Reputation points

2025-12-11T16:17:34.1933333+00:00

Bonjour, je n'ai rien concernant le disque dur dans stockage ou principal. J'utilisais windows 10.
Randy Baroja 19,125 Reputation points Independent Advisor

2025-12-12T07:06:42.7366667+00:00

It sounds like your computer can't find the hard disk at all, which means it can't boot up Windows. If the computer starts up and just shows a small white dash on a black screen, it means that it is trying and failing to start from a drive that it can't find. The problem is no longer with Windows settings; it's now with the hardware itself not being found.

Here are the next steps to try to fix the problem with detection:

A BIOS setting may have changed or the drive connection may have come loose since the problem occurred after the update. First, run the Aptio Setup Utility and go to Advanced → SATA Configuration to make sure that the SATA mode is set to AHCI and not IDE or RAID. If the setting is right, you can turn off the computer, unhook it, and gently put the hard drive or SSD back in to make sure the SATA and power cables are tightly connected. On laptops, putting the drive back in can cure bad contact. If the drive still isn't found, go back to the BIOS, click on the Exit tab, choose Load Setup Defaults, save, and restart. This will reset the firmware to its factory settings, which often fixes detection difficulties caused by wrong configuration.

If the BIOS still doesn't see the drive after you reset the settings and checked the physical connections, the hard drive may be broken or the motherboard's storage controller may be broken. At that point, the problem is too complicated for ordinary troubleshooting, and a technician may need to examine the drive from the outside to find out what went wrong and try to get any data back if they can.

Answer 3

Emilie Grinner 0

Bonjour, je n'ai rien concernant le disque dur dans le stockage ou principal. J'utilisais Windows 10.

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Aptio setup utility impossible d'accéder à l'ordinateur après la mise à jour

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