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I purchased a Office Home and Student license for 1 PC/MAC- I can't reinstall

Julissa Ruiz 0 Reputation points
2025-12-10T21:39:41.91+00:00

I tried logging on to account. It recognizes my key but there is no way to reload

Microsoft 365 and Office | Word | For home | MacOS
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  1. Rez 12,905 Reputation points Independent Advisor
    2025-12-10T22:15:17.9533333+00:00

    Hi Julissa,

    I understand the importance of getting Office working again. The problem usually occurs because the license links to your Microsoft account, not the product key.

    First, go to account.microsoft.com/services and sign in with the account you used to activate Office. Check if Office Home & Student shows up under Services & Subscriptions. If it does, click Install. If you don't see it, try a different browser or clear your cache.

    If the license isn't listed, it might be under a different email. Do you remember using another account? Also, did you remove all old Office versions before reinstalling? This can block the process.

    After you sign in, tell me what you see so we can move forward.

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