I can not logging in my id my old phone is loss i getting to go sign the my id can accept the password but still go microsoft Authenticator app how to request the support issue this is very bad experience

If you are unable to log in to your Microsoft account because you no longer have access to the Microsoft Authenticator app on your old phone, you can follow these steps to regain access:

1. Reset Your Account: You can reset your account by going through the registration process again. This may involve verifying your identity through other means if you have set up alternative verification methods.
2. Contact Support: If you are unable to reset your account on your own, you will need to contact Microsoft support for assistance. You can find the appropriate contact for your region at the Microsoft 365 admin support page. If you are part of your company's tenant, ask to be transferred to the Microsoft 365 Data Protection team to help with your password reset or account access issue.
3. Use Security Information: If you have security information set up, you might be able to reset your password using your mobile device. This feature is only available if your global admin has enabled it.
4. Alternative Verification Methods: Check if you have configured any other verification methods that you can use to sign in, such as email or SMS verification.

For more detailed guidance, you can refer to the end-user troubleshooting guide provided by Microsoft.

References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Troubleshoot sign-in issues and account access problems