cannot send email from our email server to outlook.com

Leo Yip 0 Reputation points
2025-12-11T00:47:10.61+00:00

******@hotmail.com.hk: host apc.olc.protection.outlook.com[52.101.9.10]     said: 550 5.7.1 Unfortunately, messages from [148.66.59.235] weren't sent.     Please contact your Internet service provider since part of their network     is on our block list (S3150). You can also refer your provider to     http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol     Filter Agent][AGT=PFA][MxId=11BC684B91026BBF]     [BL6PEPF0001AB51.namprd04.prod.outlook.com 2025-12-11T00:32:16.152Z     08DE3425CD54ED6F] (in reply to MAIL FROM command)

Outlook | Web | Outlook.com | Email
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Q&A Assist
    2025-12-11T00:48:17.69+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error message you received indicates that your email server's IP address (148.66.59.235) is on a block list used by Outlook.com. This typically happens when the IP address has been associated with sending spam or other malicious content. To resolve this issue, you should:

    1. Contact your Internet Service Provider (ISP): Inform them that your IP address is blocked and ask for assistance in resolving the issue.
    2. Check your IP reputation: Use tools to check if your IP address is listed on any block lists and take necessary actions to improve its reputation.
    3. Follow the instructions provided in the error message: The message suggests referring to the troubleshooting link, which may provide additional steps for your ISP to follow.

    Additionally, ensure that your email practices comply with best practices for email deliverability to prevent future issues.


    References:

    0 comments No comments

  2. EmilyS726 186.2K Reputation points Independent Advisor
    2025-12-11T01:20:12.1266667+00:00

    Hello

    This means the IP for your domain is on the block list due to reasons such as active spam activities on that range, bad reputation, etc. You can contact your host/ISP to see if they can move it to a different IP range, or see if Microsoft would consider delisting (no guarantee): https://sender.office.com/

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.