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Microsoft Authenticator and school id

Daliah Mohamed 5 Reputation points
2025-12-11T02:10:05.4033333+00:00

I got a new IPhone 17 and install Authenticator at first my notifications came on Ly in my old phone my iPhone 12

i then uninstall it in my iPhone 12 ans now i dont receive notification in any phone inclusing my ipad

my school email is: **[Moderator note: personal information removed]**etu.cvm.qc.ca

how can i connecte my new phone with Authenticator and receive the notification to unlock my apps please

Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For education | Other

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  1. Liora D 8,080 Reputation points Microsoft External Staff Moderator
    2025-12-11T14:07:38.9766667+00:00

    Dear Daliah Mohamed & A,

    Welcome to Microsoft Q&A. 

    I’m sorry to hear you’re having trouble signing in after changing your phone. When you uninstall Microsoft Authenticator from your old iPhone without transferring your accounts first, push notifications for approvals stop working because the app registration is tied to the original device.

     Forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.

    If you're using a work or school account, please note that MFA settings are typically managed by your organization's IT administrator. In this case, we recommend contacting your admin to verify your MFA configuration or reset your authentication methods. 

    Please have your administrator follow the steps shown in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID … 

    Screenshot of manage authentication methods from the Microsoft Entra admin center.

    If you need help finding your admin, please see: How do I find my Microsoft 365 admin? - Microsoft Support 

     

    I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

    Looking forward to hearing back from you with any updates or additional details. 

    Warm regards, 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   

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