AADSTS900561

The AADSTS900561 error typically indicates that there is an issue with the account you're trying to use, often related to the authentication process. Here are some steps you can take to resolve this issue:

1. Clear Browser Cache: Sometimes, cached data can cause conflicts. Clear your browser's cache and cookies, then try signing in again.
2. Use Private Browsing: Open a private or incognito browsing session. This can help bypass any cached credentials that might be causing the issue.
3. Sign Out Properly: Ensure that you are completely signed out of your business account. You can follow this sign out link to clear out any sign-in issues related to Services Hub.
4. Check Account Types: Make sure you are using the correct email address for the account you want to access. Sometimes, work and personal accounts can look similar, which can lead to confusion.
5. Contact Support: If the issue persists, consider reaching out to your Microsoft representative or support for further assistance.

These steps should help you troubleshoot the AADSTS900561 error and allow you to switch between your business and personal accounts successfully.

Hi David,

Try this solution:

1. Open the Run dialog by pressing Windows + R.
2. Type inetcpl.cpl and press Enter to open Internet Options.
3. Go to the Privacy tab.
4. Under Settings, click Sites to open Per-Site Privacy Actions.
5. In the address field, enter the login URL causing the issue: https://login.microsoftonline.com.
6. Click Allow, then click OK to save and close the window.

I’m eager to hear back and work together to find a solution.