Request to Deactivate my OneDrive Subscription

To deactivate your OneDrive subscription, you will need to follow the steps for canceling your subscription. Since your account is suspended, you may not be able to access the Microsoft 365 admin center directly. Here are the general steps you can take:

1. Contact Microsoft Support: Since your account is suspended, the best course of action is to contact Microsoft Support directly for assistance with your account and subscription cancellation. They can help you with the recovery process and potentially cancel your subscriptions.
2. Provide Necessary Information: When contacting support, be prepared to provide your account details and explain your situation clearly, including the fact that you cannot access your account.
3. Follow Up: If you do not receive a timely response, consider following up with support to ensure your request is being processed.

Unfortunately, if you cannot access your account and support cannot assist you in canceling the subscription, you may continue to be charged until the account is resolved. It’s important to act quickly to avoid further charges.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Keep your Microsoft business billing account active

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/microsoft-tan-faturalama-%C3%BCcretini-ara%C5%9Ft%C4%B1rma-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/microsoft-aboneli%C4%9Finden-nas%C4%B1l-para-iadesi-al%C4%B1n%C4%B1r-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve the problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option