My account is going to get me killed because Microsoft thinks I'm trying to steal it.

Ezz El-Den Ghanem Diab 0 Reputation points
2025-12-11T07:17:59.9766667+00:00

I have a Microsoft account that's going to be the death of me soon. This account only works if I change its password on my work computer and the work internet. As soon as I get home and try to log in from my computer or phone, the account gets locked again as if I'm stealing it. The only way to log in without problems is to log in immediately after changing the password at my workplace. This solution only works with my phone, as I won't bring my computer to work just to log in to this account. Although I have two other accounts, this is the only one I'm having this problem with. What worries me is, if I quit my job, will I lose this account forever? 🙄🙄

Microsoft Security | Microsoft Authenticator
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  1. Q&A Assist
    2025-12-11T07:18:15.9366667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing account lockout issues due to security measures in place to protect your Microsoft account. This can happen if there are multiple unsuccessful login attempts or if the system detects unusual activity, such as logging in from different locations or devices. Here are some steps you can take to address this issue:

    1. Check Security Information: Ensure that your security information is up to date. If you forgot your work or school password, you can use your security information to reset it. This feature must be enabled by your global admin.
    2. Use the Same Network: When changing your password, try to do it from the same network and device you usually use. This might help prevent the account from being flagged as suspicious.
    3. Emergency Access Account: Consider creating an emergency access account (also known as a break-glass account) in Microsoft Entra. This account can help prevent you from being locked out in the future.
    4. Contact Support: If the problem persists, you may need to contact Microsoft support for further assistance. They can help you troubleshoot the lockout issues and ensure your account remains accessible.

    Regarding your concern about losing access to the account if you quit your job, it's important to note that if the account is tied to your work, you may lose access once you leave the organization. It might be beneficial to discuss this with your IT department to see if there are options for maintaining access to your account independently.


    References:

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