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I Have a new StarTechcom 56K USB Dial-up and Fax Modem V.92 to install

David Zisow 0 Reputation points
2025-12-11T10:16:54.13+00:00

Using Windows 11 now. In Windows 10 I did not have the problem below.

I am trying to install my new Modem and have installed all the drivers correctly. When I open Windows Fax and Scan and try to "Add" a FAX Account, I click "ADD" and the next screen says---Connect to a fax modem. Clicking that an account wizard Error "An error occurred. Please try the operation later or contact your administrator". This is my own home computer, and there is no administrator. I have tried this numerous times with the same result. Can anyone provide me with a solution to this vexing issue? OS--Microsoft Windows 11 Home version 10.0.26200 Build 26200 System Name-- CYBERPOWERTWO

Windows for home | Windows 11 | Devices and drivers
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  1. Q&A Assist
    2025-12-11T10:17:05.7733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing an issue with adding a fax account in Windows Fax and Scan on Windows 11. Here are a few steps you can try to resolve the issue:

    1. Check Driver Installation: Ensure that the drivers for your StarTech 56K USB Dial-up and Fax Modem are correctly installed. You can check this in the Device Manager. Look for any warning signs next to the modem.
    2. Run Windows Fax and Scan as Administrator: Even though you mentioned there is no administrator, try running the Windows Fax and Scan application as an administrator. Right-click on the application and select "Run as administrator" to see if this resolves the issue.
    3. Check for Windows Updates: Make sure your Windows 11 is fully updated. Sometimes, updates can fix compatibility issues with hardware.
    4. Reinstall the Modem: Uninstall the modem from Device Manager and then reinstall it. This can sometimes resolve driver-related issues.
    5. Check Modem Settings: Open the modem properties in Device Manager and ensure that the modem is set up correctly. Sometimes, the port settings can affect functionality.
    6. Consult the Manufacturer: If the problem persists, consider reaching out to StarTech support for assistance, as they may have specific solutions for their modem on Windows 11.

    If none of these steps work, it may be helpful to look for any error codes or additional messages that could provide more insight into the issue.

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  2. Lucky 5,090 Reputation points Independent Advisor
    2025-12-11T14:33:40.0766667+00:00

    Hi David Zisow, I can see how frustrating this must be youve installed everything correctly yet Windows 11 throws an error that makes it feel like you’re locked out of your own system.

    First reinstall Windows Fax and Scan from the optional features menu then make sure the Fax service and Print Spooler are running. Next check your StarTech modem in Device Manager and run Query Modem reinstall the Windows 11 driver if it fails. After that open Fax and Scan as an administrator add the fax account through Control Panel under Phone and Modem settings and finally run msdt.exe -id DeviceDiagnostic in an elevated Command Prompt to confirm everything is working.

    When you try to add the fax account does your StarTech modem appear in the Connect to a fax modem” list or is it missing entirely?

    Best regards

    Lucky

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