OUTLOOK IN MICROSOFT 365 PRIVATE - " TRY THE NEW OUTLOOK " DOES NOT RECOGNIZE MY ENTERING ACCOUNT

If the new Outlook for Windows does not recognize your account when you try to enter it, there are a few things you can check:

1. Supported Account Types: Ensure that the account you are trying to add is one of the supported types for the new Outlook. The supported account types include Microsoft 365 work and school accounts, Outlook.com/Hotmail, Gmail, Yahoo, iCloud, and other accounts connecting via IMAP and POP. On-premises Exchange accounts are not supported.
2. Authentication Issues: If your account cannot be automatically authenticated via Windows Single Sign-On (SSO), you may need to re-sign into your account manually.
3. Error Messages: If you receive an error message stating that the email server could not be reached, it may indicate that the account type is not supported or there is an issue with the server settings.
4. Profile Issues: If you are coming from classic Outlook and have secondary profiles, you might need to manually add those accounts to the new Outlook.

If these steps do not resolve the issue, consider creating a new Outlook profile or checking for any updates related to the new Outlook.

Hi 3 חיים,

Thank you for sharing your question. I understand about the problem you're having with the Try the outlook. It can be annoying when something meant to be helpful doesn't even recognize your account, especially when you know you typed everything right.

It could be that the type of account you have isn't working with the new Outlook right now. It works with Microsoft 365 work or school accounts, Outlook.com/Hotmail, Gmail, Yahoo, iCloud, and anything using POP or IMAP. But if you're using an on-premises Exchange or don't have the right licenses for the desktop app, it may not work.

If your account should be working, it might be a sign-in problem. Maybe Windows Single Sign-On didn't start up right, or the new Outlook didn't ask you to sign in yourself. You should also make sure you're signing in with the right info for a Microsoft account that's licensed for desktop use.

Here's what I would do,

Turn off “Try the new Outlook” and go back to the regular Outlook. Then, sign out and back in to make sure your sign-in info is up to date. After that, turn the new Outlook back on and carefully type in your account info again. If it still doesn't work, try making a new Outlook profile or check if your Microsoft 365 license lets you install it on your computer.

I hope this helps.

Best Regards,

Noel