cannot recover password and SMS is not getting

If you are not receiving the recovery PIN via SMS, it could be due to an incorrect phone number on file. Ensure that the phone number associated with your account is correctly formatted, including the country code, such as "+1 4251234567". If the number is malformed, you may not receive the SMS needed to recover your password.

Additionally, if you have attempted to reset your password multiple times, you might be temporarily locked out due to security measures. In this case, you will need to wait 24 hours before trying again.

If you continue to face issues, it is recommended to work with your administrator to update your contact information or explore other recovery methods, such as using a mobile app or an alternative email address if available.

References:

• Error when you reset your password in Azure, Office 365, or Intune: Your request could not be processed
• Troubleshoot self-service password reset in Microsoft Entra ID

Hey there! Nice to meet you!

You may not be able to receive verification codes if your account is currently blocked, as stated by Microsoft: https://support.microsoft.com/account-billing/troubleshoot-microsoft-account-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Kindly perform these steps to fix the phone number verification method error:

1. Perform a password reset via InPrivate window or Incognito. Also, try using different devices and network services to receive the verification codes.
2. If it doesn't work, wait 24 hours to perform a password reset, but ensure not to attempt to sign in or reset the password within that timeframe, as this may reset the lock cooldown.
3. If the issue persists after 24 hours, try waiting exactly 48 hours before resetting the password.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl