Unable to boot Windows

Hi. I'm David, and I'm happy to help you.

Those blue screens in your images are the Windows Recovery Environment, or WinRE.

Start by trying the "Startup Repair" option.

• On the Choose an option screen, select "Troubleshoot > Advanced options > Startup Repair".

If it persists, use System Restore to get Windows to the point where it was working.

Start your computer again in the Windows Recovery Environment (WinRE).

• On the Choose an option screen, select "Troubleshoot > Advanced options > System Restore" and follow the on-screen instructions.

If you don't have restore points, try starting Windows in Safe Mode with Networking.

Start your computer again in the Windows Recovery Environment (WinRE).

• On the Choose an option screen, select "Troubleshoot > Advanced options > Startup Settings > Restart";
• After your device restarts, you'll see a list of options. Press 5 or F5 to start Windows in Safe Mode with Networking.

When starting Windows in Safe Mode, I suggest that you make a backup of your data.

Open Device Manager and make sure all drivers are up to date.

Then restart your PC and see if it starts normally.

If the problem persists, please let me know.

Feel free to ask back any questions.

Hi David

The only option I get any response is to select "re-image your computer" and I cannot click on select the latest image only on select a system image. This takes me to location screen. Clicking on advanced I click on the network option. It connects and then asks for network folder. Wat folder name should I use as I have no access to the file explorer?