I have no sound, please help

To troubleshoot the sound issue on your device, you can try the following steps:

1. Check Device Connections: Ensure that your speakers and microphone are properly connected to your computer. If they are USB devices, try connecting them to a different USB port.
2. Device Manager: Open Device Manager, locate your audio devices, and ensure they are enabled. You can do this by:
   • Right-clicking on the Start menu and selecting Device Manager.
   • Expanding the "Sound, video and game controllers" section.
   • Right-clicking on your audio device and selecting "Enable" if it is disabled.
3. Uninstall and Reinstall Drivers: If you have already installed drivers, you may want to uninstall them and then reinstall:
   • In Device Manager, right-click on your audio device and select "Uninstall Device" (do not select "Delete the driver software for this device").
   • After uninstalling, restart your computer, and Windows should automatically reinstall the drivers.
4. Update Drivers: If you haven't already, check for updated drivers through Windows Update:
   • Go to Settings > Update & Security > Windows Update and click on "Check for updates".
5. Audio Troubleshooter: Use the built-in audio troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and select "Playing Audio" to run the troubleshooter.

If these steps do not resolve the issue, it may be necessary to wait for the Windows 11 update or contact your device manufacturer for further assistance regarding the drivers.

References:

• Resolved issues in Windows 11, version 21H2
• Resolved issues in Windows 11, version 24H2

Hello Ayesha,

Thank you for reaching out about the sound issue you’re experiencing I understand how important this is especially since you have an upcoming interview and cannot update to Windows 11 right now. It can be frustrating when audio stops working despite installing drivers and I appreciate you sharing the details of your situation.

The reason this happens is often related to driver conflicts or disabled audio devices and there are steps you can take without upgrading your operating system. First make sure your speakers and microphone are securely connected and if they use USB try a different port. Next check in Device Manager to confirm your audio devices are enabled. If they are already enabled uninstall the audio device without deleting the driver software then restart your computer so Windows can reinstall it automatically.

You can also run Windows Update to check for any driver updates and use the built-in audio troubleshooter under Settings select Update & Security select Troubleshoot select Additional troubleshooters select Playing Audio these steps usually resolve most sound issues without requiring an OS upgrade.

Could you let me know if you’ve already tried any of these steps or if the issue persists after doing them?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo