On my new Lenova Aura Edition, the camera stopped working. I tried testing with the Camera App, running diagnostics which didn't resolve the issue. When i open my laptop, the camera says to unblock the camera which isn't blocked.

Chris Laflin 20 Reputation points
2025-12-11T13:02:40.2+00:00

Yesterday, suddenly the camera stopped working when trying to log into my computer when I open it up. It was running fine prior to this. My computer software is up to date. I have a Lenova Slim 7 Aura Edition

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
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  1. Q&A Assist
    2025-12-11T13:02:52.1066667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you are encountering an issue with your camera access on your Lenovo Slim 7 Aura Edition. Here are some steps you can take to troubleshoot the problem:

    1. Check Camera Privacy Settings: Ensure that your camera is not blocked in the privacy settings. You can do this by going to Settings > Privacy & Security > Camera and checking if your camera access is enabled for apps.
    2. Handle Access Denied Error: If your camera is showing a message to unblock it, it might be due to the camera access being denied. The Windows camera capture APIs will return an error if the camera is disabled in the privacy settings. You can check for this error when initializing the camera in your application. If you encounter the error E_ACCESSDENIED, you should direct the user to the camera privacy settings page using the URI ms-settings:privacy-webcam.
    3. Restart Your Device: Sometimes, a simple restart can resolve issues with hardware not functioning correctly.
    4. Update Drivers: Ensure that your camera drivers are up to date. You can check for updates in the Device Manager.
    5. Test with Different Applications: If the Camera App is not working, try using another application that utilizes the camera to see if the issue persists.
    6. Disable and Re-enable the Camera: Go to the camera settings page, select your camera from the Connected cameras list, and try disabling and then re-enabling it. This can sometimes reset the connection.

    If none of these steps work, there may be a deeper issue with the camera hardware or software that might require further diagnostics or support from Lenovo.


    References:

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  1. David-M 99,515 Reputation points Independent Advisor
    2025-12-11T13:36:22.5966667+00:00

    Hi. I'm David, and I'm happy to help you.


    Does your device have a built-in camera, or do you use an external camera?

    If your device has a built-in camera, check between the F1 - F12 keys on the keyboard if there is a key with a camera icon.

    If you find a key with a camera icon, press the Fn key + <key with camera icon> and see if this unlocks the camera.

    Also, check the camera lens to see if it has a privacy slider. If it has, open it and see if the camera will work.


    If that doesn't help, tell me the exact model of your Slim 7 Aura Edition.

    (It has multiple variants. I need to know which exact variant your laptop is.)

    If you prefer, you can share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.


    I await your reply.

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