How long does it take for microsoft to reply to a privacy form request

Question

How long does it take for microsoft to reply to a privacy form request

BorisLondon 0

Hello,

For context: I want to delete my outlook account and am being blocked by microsoft systems to do so

I submitted a privacy contact us request yesterday (24 hours ago) using this form
https://account.microsoft.com/privacy/privacy-request
(Which I only found via Google, not Micosoft or Microsoft support.)
How long does it take for them to reply or at least acknowledge receipt of the request? When should I try again?

I submitted a GDPR request to delete all organisational/tenant associations with my email which are preventing me from deleting my account, and I have no access to these organisational links through any microsoft channel including support chats and all the places they redirected me. All the places they directed me did NOT work - as they are all business help lines who either hung up on me or wouldn't let me through because I'm not a business and don't have a business or azure account.

My hotmail has been hacked so badly - with somebody taking over my email account, and even after 'securing' it I just had somebody open a Capital One credit card using the email in America.
My primary goal in life is to delete this email because the stress is overwhelming me.

However, this is proving to be one of the greatest challenges and mysteries of my life.
Anybody who's had success dealing with this let me know. Don't tell me to contact the admin of the supposed organisations because this email is over 30 years old these associations were probably due to hackers.

If I get no joy through this privacy request method I'm considering filing a GDPR complaint to the UK Government. Anybody have experience of that?

Many thanks,

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Answer 1

Rez 12,680 Independent Advisor

Thanks for reaching out Boris.

I understand the urgency of resolving this matter. This issue often arises when your account remains linked to an organization within Microsoft's system, preventing deletion until these are removed.

First, confirm if you have received an email from Microsoft regarding your privacy request, including a case number or confirmation. Check your spam folder if needed. Then, visit account.microsoft.com to see if your account shows organizational ties under Your Info or Subscriptions. Also, inform me whether you’ve attempted to remove linked devices or services from your account settings.

BorisLondon 0 Reputation points

2025-12-12T18:36:11.3433333+00:00
Hello,
Thanks for your response.
I found a confirmation of my privacy request in the junk folder with a number, thanks for the heads up on that.
There is nothing under 'your info' or 'subscriptions'.
When I go to close my account I get this message:

"You need to leave your work organization

Before we can take any action, you must leave your work organization. After you cancel your active subscriptions, you should return to this page to complete the account closure process.

*Go to my work organization"
*
2) when I 'Go to my work organization' (follow the link) I am blocked from logging in because I can't log in with a personal email account. To my knowledge I've never had a work email linked to this email so I think this is due to the ongoing hacking problems I've had over the years which dramatically intensified this week.
Rez 12,680 Reputation points Independent Advisor

2025-12-12T19:58:54.48+00:00

Thanks for checking that and sharing the details. The message you’re seeing means Microsoft still thinks your account is tied to an Azure Active Directory or work tenant, which blocks closure. This often happens if the email was added to an organization at some point, even by hackers. Since you can’t log in through the “Go to my work organization” link, the usual self-service route won’t work. Here’s what we can try: confirm if the privacy request email includes a case number and whether it mentions next steps or timelines. If it doesn’t, I’d suggest replying to that email with your case number and explain you’re locked out of the organization portal. Also, have you ever used this email for Microsoft Teams, Office 365, or any workplace-related service? That info helps because if not, it strengthens the case that this is an unauthorized link.

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How long does it take for microsoft to reply to a privacy form request

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