I have been signed out of my authenticator and I can't access my email

To recover access to your Microsoft Authenticator account and regain access to your student email, you can follow these steps:

1. Use Other Sign-in Methods: If you are unable to sign in using the Authenticator app, try selecting Other ways to sign in during the sign-in process. This may allow you to use an alternative method such as SMS or email verification if those options are set up.
2. Account Recovery: If you cannot sign in with any methods, you can initiate the account recovery process. Start by attempting to sign in to an application like Microsoft Teams or directly at the Microsoft login page. If you cannot access your account, select Recover your account and follow the prompts to verify your identity.
3. Contact IT Support: If the above methods do not work, consider reaching out to your institution's IT support for assistance. They can help you delink your account from the Authenticator app or provide alternative recovery options.
4. Set Up MFA on New Device: Once you regain access, ensure that you set up multi-factor authentication (MFA) on your new device to avoid similar issues in the future. You can refer to the documentation on how to set up MFA using the Microsoft Authenticator app.

Remember not to delete or reset your old device until you have successfully set up your new device for MFA.

References:

• How end users can perform account recovery in Microsoft Entra ID
• Migrate to a new iPhone for work

Hello @Comfort Ndzinisa,

Thank you for posting your question in the Microsoft Q&A Forum. 

Since your account is a student account, the quickest way to restore access is for your school’s IT administrator to revoke and reset your Multi-Factor Authentication (MFA) settings. This is something only your institution’s admin can do. 

Here’s the process your admin needs to follow: 

• Sign in to the Microsoft Entra Admin Center 
• Navigate to Users > [Your Account] > Authentication methods 
• Select Require re-register MFA 

You can share this official Microsoft article with them for guidance: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… 

Once this is done, you’ll be prompted to set up MFA again during your next login, which should allow you to regain access. 

If you’re not sure who your school’s IT admin is, Microsoft provides guidance here: How do I find my Microsoft 365 admin? - Microsoft Support 

This is the fastest and most reliable way to resolve the issue. Please reach out to your admin as soon as possible so they can assist you. 

I hope the information above helps you. If you have any other questions or need further assistance, please feel free to let me know, I’m here to help. 

Best regards,

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I wasn't assisted. I sent instruction to the IT department, no help yet. I’m still locked out. Is there a way that I can verify my identity by providing my ID and Passport so that microsoft can deactivate (reset) my MFA?