Teams/Sharepoint Approvals issues

The "something went wrong" error when trying to send approvals in Microsoft Teams or SharePoint can be caused by several factors. One common issue is related to permissions. If users do not have the appropriate permissions, such as being site admins or members of the Owners group with Full Control permissions, they may encounter errors when trying to process approval requests. Additionally, if the approvals app is not enabled by your Teams administrator, that could also lead to issues when attempting to send approvals.

To resolve this, ensure that you have the necessary permissions and that the approvals app is enabled in your Teams environment. If problems persist, it may be helpful to check for any known issues or reach out to your administrator for further assistance.

How would I check my permissions?

Dear @Chris Schnake, 

Thank you for posting your question in the Microsoft Q&A forum.   

I understand how inconvenient it must be to encounter repeated “Something went wrong” errors when trying to send approvals in Teams and SharePoint. 

This issue is often related to either insufficient permissions or the Approvals app not being properly enabled in your Teams environment. 

Please see the following workarounds that will help you verify the issue: 

Step 1: Verify your SharePoint permissions 

Go to the SharePoint site connected to your Teams channel. 

Click Settings > Site permissions. 

Click Check permissions (under Advanced permissions). 

Enter your name and click Check Now to see your permission level.  

• If you don’t see the Site permissions option: 

You can check your role on the site by clicking the member count at the top right corner. Locate your name in the list and review your assigned role. 

If you do not have Full Control or Site Owner access, please contact your IT administrator to add you to the Owners group or grant the necessary permissions. 

Step 2: Confirm configuration in Teams and Power Platform admin enters 

Please reach out to your IT administrator for these steps, as they require admin-level access. You can share the following information for their reference: 

• In Teams admin center: 

Go to Microsoft 365 admin center > Show all > Teams admin center > Teams apps > Manage apps. 

Search for Approvals and confirm it is available to Everyone under Users and groups. 

In the Settings tab, use the toggles to enable Adobe Sign and DocuSign. 

Click Submit to save your changes. 

• In Power Platform admin center 

Go to Microsoft 365 admin center > Power Platform admin center. 

Select Manage > Environments, then choose the environment where the error occurs > Settings. 

Navigate to Users + permissions > Security Roles. 

Click the ellipsis (...) next to Approvals Administrator and select Edit. 

Search for the “asyncoperation” (System Job) table (select "Show all tables" if not visible). 

Update the read permission to "Organization". 

Optional: Contact Microsoft Support 

If the issue persists after these steps:  

• I sincerely recommend reaching out to your IT administrator to create a support ticket via Microsoft Admin Center > Support > Help & Support for further investigation.  

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. 

• For additional assistance, Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support       

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

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